AI Jobs
Role Highlights
Languages used
SQL
Key skills
Data Analysis
Prompt Engineering
ML Ops
Financial Services
Testing
Operations
Tools, Libraries and Frameworks
IOS
Looker
Description
The role involves managing operational and regulatory routines within the Unidad Especializada de Atención a Usuarios. The individual will handle customer queries, claims, and clarifications to ensure they are resolved within legal deadlines. Responsibilities include managing disputes through specific regulatory platforms and preparing mandatory reports for financial authorities. The position requires maintaining current information in official systems and monitoring compliance obligations. Additionally, the role contributes to controls testing, process mapping, and continuous improvement initiatives within the operations team.
Required Qualifications and Skills
Candidates must have experience in regulatory compliance, customer dispute resolution, or ombudsman operations within a Mexican financial institution. A solid understanding of CONDUSEF regulatory frameworks, including SINE, SIGE, REUNE, and REDECO, is required. The role demands the ability to manage concurrent regulatory deadlines and maintain high attention to detail for documentation and reporting. Proficiency in written and verbal communication in Spanish or English is necessary for interacting with customers and authorities. No specific degree or professional qualification is explicitly stated as a requirement.
Disclaimer
Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.
About the company
Nubank
Description
Nubank was founded in 2013 with the mission to combat complexity and empower people in their daily lives by reimagining financial services. It's one of the largest digital banking platforms in the world, serving millions of customers in Brazil, Mexico, and Colombia. The company leverages statistics, Artificial Intelligence, and creativity to predict customer behaviors, aiming to provide the best experience and products. Through its Data Science team, Nubank strives for the application of cutting-edge model development techniques from Machine Learning to Reinforcement Learning and beyond, partnering with business and technology to make swift decisions.
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