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ServiceNow

AI Adoption Lead

ServiceNow

Published 16 May 2026
West Palm Beach, FL, USA
Full Time

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Role Highlights

Languages used

Key skills

Data Engineer
Sentiment Analysis
UX
Product Development
Customer Success
Product Design
Change Management
LLMs
AI
Embedded
Operations
SAAS
CRM
Automation

Tools, Libraries and Frameworks

Description

The role involves leading adoption and change management strategies for a global sales operations organization. The individual will build scalable training programs and activate communities of practice to support the integration of new technologies. Collaboration with engineers, project managers, and enablement experts is required to align product development with user experience. The position focuses on driving behavioral change and measuring the impact of new tools on productivity and business performance. Additionally, the role manages communication, onboarding, and continuous learning initiatives to ensure successful technology implementation.

Required Qualifications and Skills

Candidates must have at least four years of experience in enablement, change management, or learning and development within SaaS or enterprise sales environments. The role requires a proven track record of leading technology adoption initiatives and building global communities of practice. Proficiency in English is mandatory, while additional language skills are considered an asset. Familiarity with CRM systems, productivity suites, and AI tools such as Claude and Copilot is necessary for success in this position.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

ServiceNow

Size

24363

HQ

Santa Clara, US

Public/Private

Public Company

Description

ServiceNow technology facilitates effective operations globally, and the organization is driven by a fast-moving, innovation-centric team. With more than 7,700 customers, including a substantial proportion of the Fortune 500, ServiceNow is recognized for its corporate culture and social impact, having been listed in FORTUNE 100 Best Companies to Work For and World's Most Admired Companies. ServiceNow believes in inclusivity, encouraging applications from a wide range of backgrounds, highlighting their commitment to hiring for potential and transferable skills. They pledge to support employees in living their best lives and using their unique talents, showcasing a commitment to ambitious goals and collective success.

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